Karma Bridal & Formal in Dartmouth, NS Closed now

Reviews about Karma Bridal & Formal

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  2020-05-24, by Jennifer Gilbert
  I can honestly say that I'm not even sure if I can give it a one-star review. My friend was getting married and this was her first fitting experience. It was definitely not a good experience. I'm going to try to keep this short but these are important things for a bride or any customer. First off, it was a little bit different initially going in because they made you take off your shoes by the door which is sort of understandable since we're looking at very expensive gowns and I'm sure they do not want them damaged. That's okay not the best but okay! We were greeted by a lady behind the counter who was very friendly and that was great then when we were assigned with a consultant, she reeked of cigarette smoke on her breath while asking who the bride is. It is important to know who the bride is but it's also important to recognize that she brought friends to her fitting because she wants them there. Rather the consultant completely treated us like petulant children and asked us to basically get out of the way while she swept the bride away to look at dresses. Since we were there for the bride, we disregarded the rude consultant's behavior and try to help the bride look for dresses we think she may like. While we were looking, the consultant acted as if we're in her way and dirtying up the dresses while insisting that the bride take her suggestions over everything else. After a few dresses were chosen, the consultant once again told the bridal party to stay put in front of one fitting area because they were not allowed anywhere near the fitting rooms. The bride looked very uncomfortable and very questioning. She ended up trying on about three dresses before giving up since we made suggestions as to whether there are some supportive undergarments to understand how the dress is supposed to fit properly. The consultant acted as if that was an insult to their gowns and made us feel stupid for even asking for that when their gowns are fitted with built in support. I understand they are designed with built-in support but it doesn't mean that there couldn't be alternatives when the dress isn't entirely tailored to the bride's body so that the bride could get a better idea of what it should look like. On top of that, there was only one set of mirrors that were not warped and looked like a funhouse mirror. Since there was nobody at that mirror, we suggested is it possible to use this mirror instead. The consultant scolded us to get away from that section because another bride is using it. Needless to say that was not a pleasant experience. Personally I've had my own fitting experiences with various Bridal salons and this has got to be the worst. Whether you're there for a prom or getting married, you should never feel like all you want to do is just ask the consultant to put everything back and walk away. Yes they do have some really nice dresses and some beautiful gowns that are unique and different but their prices are also more expensive than what I personally think they are worth. Being a bride is more than just about getting married. Most women have been waiting for this experience their whole lives. This is not only something they will remember but will also make suggestions to any of their other girlfriends who are getting married and thinking about purchasing a gown. Word of mouth in this technological generation is the best advertisement for great customer experience or could be your worst enemy. And I would not recommend Karma's for anything.